The insurance industry is ever-changing. We are witnessing unprecedented change within the life insurance industry and stakeholders are not faring well. For a multitude of reasons, Insurers' profitability fell away significantly in the 2019FY and 2020FY1, and the future impact this will have on existing policy holders causes us great concern....

The next 12 months will be a landmark year in the service delivery of MBS Insurance and, more specifically, the continued ambition to deliver better outcomes to our mutual clients. Life Insurance advice has traditionally maintained a culture of set and forget, a culture that we have ambitiously sought to disrupt. Discounted policies for new and existing clients, improved policy terms and dedicated claims services...